HamroHexagon Legal
Privacy Policy
This Privacy Policy explains how HamroHexagon collects, uses, stores, and protects personal information when you use hamrohexagon.com and related services.
Last updated: April 18, 2026
1. Who We Are
HamroHexagon is an educational platform that may provide student registration, entrance preparation, mock tests, course access, progress tracking, counseling enquiries, and related academic services.
Platform operator: Hamro Hexagon Private Limited Company
Registered address: Ward No. 3, Tokha Municipality, Kathmandu, Nepal
Grievance or privacy contact: HamroHexagon Support Team, learnhexagon@gmail.com, +977-9767488076
2. Information We Collect
- identity and contact information such as name, email address, phone number, and student ID;
- course, category, and enrollment information;
- login credentials and account-related information;
- device, browser, session, and basic usage information used for security and platform administration;
- exam attempts, answers, scores, rankings, course progress, and other learning activity;
- payment-related records such as transaction references, payment status, and purchased services; and
- messages, enquiries, feedback, reviews, or support requests you send to us.
3. How We Collect Information
We may collect information:
- directly from you when you register, log in, purchase a service, take an exam, or contact us;
- automatically through cookies or similar technologies when you browse the platform; and
- from payment or communication service providers where necessary to complete your request.
4. Why We Use Your Information
- to create and manage student accounts;
- to deliver courses, mock tests, results, rankings, and student support;
- to maintain academic integrity and platform security;
- to process payments, refunds, and service access;
- to respond to enquiries, grievances, and support needs;
- to improve platform features, content quality, and service operations; and
- to comply with legal obligations under applicable law in Nepal.
5. Legal and Operational Basis
We process personal information for legitimate educational and operational purposes, to fulfill user requests and service obligations, to maintain security, and to comply with applicable laws. Where consent is required for a specific activity, we will seek it appropriately.
6. Sharing of Information
We do not sell your personal information as a standalone product. We may share information with:
- payment gateways and financial service providers for transaction processing;
- technology, hosting, storage, email, analytics, or communication providers acting on our behalf;
- instructors, administrators, or staff who need the information to deliver the service; and
- courts, regulators, law enforcement, or government authorities where disclosure is required by law.
7. Data Retention
We retain personal information only for as long as reasonably necessary for account administration, academic records, payment reconciliation, security review, grievance handling, or legal compliance. Different categories of information may be retained for different periods depending on their purpose.
8. Data Security
We use reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, misuse, loss, or disclosure. However, no system can be guaranteed to be completely secure, and users should also protect their own passwords and devices.
9. Student and User Rights
Subject to applicable law, you may request access to, correction of, or update to your personal information.
You may also request closure of your account or withdrawal from certain communications, though some information may still need to be retained for legal, security, academic, or accounting reasons.
10. Children's and Minor Students' Information
Where the platform is used by minors, parents or guardians should supervise account use and ensure that the information submitted is accurate and appropriate. We expect guardians to review important legal notices where required.
11. Third-Party Services
The platform may link to third-party tools such as payment gateways, messaging services, video hosts, or social media platforms. Their privacy practices are governed by their own policies, and we are not responsible for their independent handling of data.
12. International Access
If you access the platform from outside Nepal, you understand that your information may be processed in connection with services operated for users in Nepal, subject to our operational setup and applicable law.
13. Policy Updates
We may revise this Privacy Policy from time to time. The updated version will become effective when posted on the platform unless a later date is specified.
14. Contact
For privacy questions, account data requests, or complaints, contact:
- Email: learnhexagon@gmail.com
- Email: suzan.lamsal@gmail.com
- Phone: +977-9767488076
- Privacy or grievance contact: HamroHexagon Support Team, learnhexagon@gmail.com, +977-9767488076